Upon moving in, you receive at least three keys. Extra keys can be ordered and paid for by the tenant.
Upon moving out, all keys must be returned. An extra key never substitutes a lost key. If any key is missing, a new lock is ordered for the apartment. The cost of changing the lock is charged to the departing tenant.
If your key has broken, it is important to save both pieces and return them to the office. We will then replace the broken key with a new one at no cost.
Laundry Cylinder
In areas with manual laundry booking, each apartment receives 1 laundry cylinder + 2 keys. The booking cylinder + keys must be returned to the office with other keys upon vacating the apartment.
Booking Tag
In areas with computerized laundry booking, each apartment receives 1 booking tag. The tag must be returned to the office with other keys upon vacating the apartment.
Tag
In areas where tags are used, each apartment receives at least 3 tags. The tags must be returned to the office with other keys upon vacating the apartment.
Mailbox Cylinder
Upon moving in, each apartment receives at least 2 keys for the mailbox. The keys must be returned to the office with other keys upon vacating the apartment.